Privacy Policy

We establish this policy based on our code of ethics to appropriately handle the personal information of customers and employees necessary for business operations, and to build a personal information management system that ensures responsible corporate behavior.

  1. We specify the purpose of personal information use as clearly as possible and handle it appropriately within the necessary scope. We also implement measures to prevent its use for purposes other than intended.
  2. We acquire personal information through lawful and appropriate means.
  3. We do not provide personal information to third parties without the individual's consent.
  4. We strive to take necessary and appropriate measures to prevent leakage, loss, or damage of personal information and to ensure its safe management.
  5. We strive to ensure that the individual providing the personal information can be appropriately involved in its handling and that the information is kept as accurate and up-to-date as possible.
  6. We comply with laws and regulations regarding personal information protection, establish internal rules, and review them continuously to ensure compliance.
  7. We establish a contact point for handling complaints and inquiries regarding personal information protection and strive to respond appropriately.

We respect the privacy of our users (hereinafter referred to as "Users") and handle their personal information (as defined below) with the utmost care.

Company Name: Hanano Co., Ltd.
Representative: Kazuko Shunkawa
(Supplementary Provisions)
Established and Enforced: April 1, 2018

Definition of Personal Information

Personal information refers to information about an individual user, including name, address, phone number, email address, and other descriptions that can identify the user. Even if the information alone cannot identify the user, if it can be easily matched with other information to identify the user, it is also considered personal information.

Purpose of Use of Personal Information

The purposes for which personal information is used on this site are as follows. We do not use personal information beyond the stated purposes without the user's consent.

  1. Personal authentication of site members and provision of various services for members
  2. Operation of accommodation reservation services and related tasks via internet or telephone
  3. Provision of user and reservation information to our company based on the reservation request from the user as described in item 2 above.
  4. Distribution of email services and various notifications to users who have separately agreed.

Please note that we may create statistical data from the personal information provided, in a form that does not identify individuals. Such anonymized statistical data may be used by us without any restriction.

Voluntary Nature of Providing Personal Information

In providing each service on this website, the required personal information items are marked as “required items” on the registration screen. If these items are not entered, certain services such as making a reservation may not be available.

Provision of Personal Information to Third Parties

In principle, we do not provide personal information to third parties without the consent of the user. We will provide such information only when the recipient and the content are specified and the user's consent is obtained. However, in the following cases, personal information may be provided without the user's consent to the extent that it does not violate relevant laws and regulations.

  1. When it is judged that the user may cause disadvantage to a third party
  2. When it is especially necessary for the improvement of public health or the sound upbringing of children, and it is difficult to obtain the user's consent
  3. When it is necessary to cooperate with a national institution, local public body, or an entrusted party in the execution of duties prescribed by law, and obtaining the user’s consent may interfere with the execution of such duties
  4. When a request for disclosure of personal information is made by a court, public prosecutor’s office, police, or other institution with equivalent authority
  5. When the user explicitly requests disclosure or provision of their personal information to a third party
  6. When disclosure or provision is permitted by law
  7. When personal information is provided due to business succession by merger or other reasons, and is handled within the scope of the intended use prior to the succession

Scope of Third Parties

In the following cases, the recipient of personal information is not considered a third party.

  1. When we outsource part or all of the handling of personal information within the scope necessary to achieve the intended use. (We are responsible for how personal information is handled by the contractor.)
  2. When personal information is provided due to business succession resulting from a merger or other reasons.

Outsourcing of Personal Information Processing

We may outsource part or all of the personal information handling operations. We remain responsible for the handling of personal information by the contractors.

Changes to Personal Information

In principle, only the individual concerned may request disclosure, correction, or suspension of use of their personal information. Registered users can view, change, or delete their information at any time via the website. For other users, requests are accepted through our inquiry desk.

However, we may decline disclosure if it may harm the life, body, property, or other rights and interests of the user or a third party, significantly hinder the proper execution of our services, or violate other laws and regulations.

Furthermore, if responding to a request for suspension of use or provision to third parties (hereinafter “Suspension”) requires significant cost or is otherwise difficult to implement, and alternative measures necessary to protect the user’s rights and interests are taken, we may decline the Suspension.

Accuracy of Personal Information

This site strives to accurately process the personal information provided, but the user is responsible for ensuring that the provided information is accurate and up-to-date.

Restriction on Acquisition of Sensitive Personal Information

As a general rule, this site does not collect personal information that includes the following sensitive content. However, this does not apply if the user voluntarily provides such information.

  1. Matters related to thought, belief, and religion
  2. Matters related to race, ethnicity, family origin, registered domicile (excluding information about prefecture), physical or mental disabilities, criminal record, and other causes of social discrimination
  3. Matters related to workers’ rights to organize, collective bargaining, and other collective actions
  4. Matters related to participation in group demonstrations, exercise of the right to petition, and other political rights
  5. Matters related to healthcare and sexual life

Management of Personal Information

We strive to implement appropriate security measures to prevent the loss, misuse, or alteration of personal information under our control. Personal information is stored in a secure environment inaccessible to general users.

Identity Verification

When responding to requests for disclosure, correction, deletion, or suspension of use of personal information, we verify the identity of the individual based on identifiable information (name, address, phone number, date of birth, email address, membership number, etc.). However, we are not responsible if such information is obtained and used by someone other than the individual.

Use of Statistical Data

We may create statistical data based on the personal information provided to us, in a manner that does not identify individuals. We may use such anonymized statistical data without any restrictions.

About Cookies, Attribute Information, Device and Location Data, and Behavior History

We use cookies to protect user privacy, enhance usability, deliver advertisements, and collect statistical data. Using technologies such as cookies and JavaScript, we may collect non-identifiable attribute information (such as age, gender, occupation, and region), device information, and user behavior history.

Information regarding cookies is provided separately in our .Cookie Policy

Personal Information Protection Officer

Business Name: Takayamaso Hanano Co., Ltd.
Name of the Personal Information Protection Manager: Kazuko Shunkawa

Contact Information

Tel: +81-78-904-0744

Reservations

Tel: +81-78-904-0744

Reception Hours: 9:00 – 21:00

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